We Currently ship within the United States, Canada, & Mexico

Standard Shipping is free on orders over $50 within the contiguous US.

Note, exceptions may include unique, or oversized products. These items will have shipping charges noted during the checkout process. Orders shipping to Hawaii, Alaska, Puerto Rico, Canada, & Mexico will be a $25 shipping charge plus $1.50 per pound.

It's our goal to make sure your order is processed quickly and efficiently.

Generally, if you submit your order before noon Eastern Time on Monday-Friday, it will ship the same business day. Orders placed after noon Eastern Time on Friday or during the weekend will ship the next business day. Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day.

Factory Direct Supply ships orders using UPS Ground or USPS, whichever provides the best delivery to you, unless expedited shipping is selected.

It's our goal to make sure your order is processed quickly and efficiently.

Generally, if you submit your order before noon Eastern Time on Monday-Friday, it will ship the same business day. Orders placed after noon Eastern Time on Friday or during the weekend will ship the next business day. Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day.

Factory Direct Supply ships orders using UPS Ground or USPS, whichever provides the best delivery to you, unless expedited shipping is selected.

Standard Shipping is free on most orders over $50. Some exceptions apply.

PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will ship the following business day, Monday.

If your package was confirmed as delivered by the carrier (Tracking number) but you haven’t received it yet, here are some places to check:

With your neighbors — the carrier might have dropped off the package at a house or apartment unit nearby for security purposes.

Less visible areas surrounding your home or apartment to prevent theft.

For example, if you live in an apartment in NYC, check the lobby, if you live in a house in the suburbs, check your side yard or behind shrubbery .

Your door or mailbox for an “attempted package delivery notification” slip from the carrier.

For USPS, the notification slip on your door will let you know that your package is available for pick-up at your local USPS office.

For UPS, the notification slip will let you know that your package is available for pick-up at an affiliated business or Access Point.

To contact the carrier directly for more information, call the applicable number below:
USPS (800) 222-1811
UPS (800) 742-5877
FedEx (800) 463-3339
DHL Express (800) 225-5345

What if you’ve tried all of these options, and still can't locate your package?
Please reach out to us. We will help you file a lost package Claim with the Carrier.

To do this, we will need the following documents:
Copy of a photo ID (state-issued driver license, passport, or state ID)

Signed document of non-receipt (we will email you a form to fill out)

Forward these documents to us and we will help you file a claim with the carrier.

We ask that you contact us and submit these documents within 3 business days of the expected delivery date.

If the tracking information shows your order was never shipped
or received you should contact us at info@FactoryDirectSupplyOnline.com
We will either resend the package or offer you a full refund

FactoryDirectSupplyOnline.com does not refund or replace
packages that are labeled as delivered.