Shipping policy

There are two shipping options available on our web site for most of our products:

• Standard Shipping – 2 to 6 Business Days Transit Time, depending on location
• Expedited Shipping – 1 to 3 Business Days Transit Time, depending on location

Note that for some items we offer Standard Shipping only. The available shipping options will be shown after you add a product to your shopping cart and enter your Ship To ZIP code. If you require a faster shipping option, please Contact Us.

Please note that the number of days shown below each shipping option in your Shopping Cart is “In Transit Time” only. It does not include time we require for order verification and processing, and time manufacturers require to build / assemble products, or any applicable lead times or other delays that may impact your order. For time critical orders, please Contact Us prior to purchasing.

Standard Shipping is free on orders over $50 within the contiguous US. If your order is under $50.00 , the shipping is $9.99 set fee for shipping within the contiguous US. Your order will ship by USPS or UPS depending on you location and the cost of shipping.

Note, exceptions may include unique, or oversized products. These items may have shipping charges noted during the checkout process or we may contact you. Orders shipping to Hawaii, Alaska, Puerto Rico, Canada, & Mexico will have a $25 shipping charge plus $1.50 per pound.

Shipping of Preorders

We aim to ship Preorders as soon as possible, and in some cases, we are able to ship before the estimated ship date and get orders out faster. However, some delays may occur with manufacturing. Please note that preorders are shipped on a first come first serve basis as soon as available from the manufacturer, the sooner you place your Preorder the sooner your order will ship.

Undeliverable Packages & Address Errors

We ship all orders directly to the address provided at checkout. If a package is returned to us by the carrier because the address was incorrect, incomplete, or deemed undeliverable, we will contact you immediately with two options:

Reshipment: We will gladly mail your package again, but you will be responsible for the additional shipping fees.

Refund: We can issue a refund for the returned items. Please note that the original shipping fees and any standard restocking fees will be deducted from your total.

 

Freight shipping Policy:

Orders/Items too large or heavy may require special handling/Shipping and may require to be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. You will be notified within 24 hours of ordering to confirm delivery. Lift gates for deliveries are available for an additional fee.

 

What should you do if your order is missing?

If your package was confirmed as delivered by the carrier (Tracking number) but you haven’t received it yet, here are some places to check:

With your neighbors — the carrier might have dropped off the package at a house or apartment unit nearby for security purposes

Less visible areas surrounding your home or apartment to prevent theft

For example, if you live in an apartment in NYC, check the lobby

If you live in a house in the suburbs, check your side yard or behind shrubbery

Your door or mailbox for an “attempted package delivery notification” slip from the carrier

For USPS, the notification slip on your door will let you know that your package is available for pick-up at your local USPS office

For UPS, the notification slip will let you know that your package is available for pick-up at an affiliated business or Access Point

To contact the carrier directly for more information, call the applicable number below:

USPS  (800) 222-1811

UPS  (800) 742-5877

FedEx  (800) 463-3339

What if you’ve tried all of these options, and still can't locate your package?

Please reach out to us. We will help you file a lost package Claim with the Carrier

To do this, we will need the following documents:

Copy of a photo ID (state-issued driver license, passport, or state ID)

Signed document of non-receipt (we will email you a form to fill out)

Forward these documents to us and we will help you file a claim with the carrier.

We ask that you contact us and submit these documents within 3 business days of the expected delivery date.

If the tracking information shows your order was never shipped or received you should contact us at info@FactoryDirectSupplyOnline.com , We will either resend the package or offer you a full refund

FactoryDirectSupply.com does not refund or replace packages that are labeled as delivered.