Standard Shipping is free on orders over $25 within the contiguous US. If the order is under $25.00, the shipping is $8.99 set fee for shipping within the contiguous US.

Most of our products will ship within 1 to 3 Business Days. Some Special order products will ship within 2 to 5 Business Days. Preorders will be shipped to you on a first come first serve basis as soon as available from the manufacturer. Items that are "Made-to-Order" (Custom order products) will be shipped when fabrication is completed, shipping and delivery times will vary and depend on manufacturing.
Products that are shipped directly from the manufacturer will have processing and fulfilment times subject to manufacturer availability.

Preorders are shipped on a first come first serve basis as soon as available from the manufacturer, the sooner you place your Preorder the sooner your order will ship.

Freight shipping Policy:
Orders/Items too large or heavy may require special handling/Shipping and may require to be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. You will be notified within 24 hours of ordering to confirm delivery. Lift gates for deliveries are available for an additional fee.

We offer Financing options through Clicklease

Please email your Return request to info@FactoryDirectSupplyOnline.com

Include the order number and the reason for your return.

All returns, regardless of their categorization, must include all original parts, be in their original packaging, and in the condition in which they were received. You may not qualify to receive a refund If the returned item is used, damaged, missing any parts, or is damaged during return shipping.

Checkout our complete Return policy

You can contact us through our contact page! We will be happy to assist you.